20 Questions to Ask a Funeral Home Before You Commit

Comparison shopping for funeral services can save thousands. The FTC Funeral Rule gives you the right to itemized pricing and outside purchases.

Your rights under the FTC Funeral Rule: Federal law requires funeral homes to give you a written, itemized price list. You can choose individual items - you don't have to buy a package. You can bring your own casket or urn with no handling fee.

Pricing Questions (1-5)

  1. Can I get a copy of your General Price List?

    Every funeral home must provide this by law. Get it from at least 3 funeral homes before deciding. If anyone refuses, that's a major red flag.

  2. What does your basic services fee include?

    This non-declinable fee ($2,000-$3,000) covers overhead. Make sure you understand what it covers so you don't pay twice for listed services.

  3. Can I choose only the services I want, or must I buy a package?

    You have the legal right to itemize. Packages can be convenient but often include services you don't need. Compare the itemized total vs the package price.

  4. Do you offer payment plans? What are the terms?

    Ask about interest rates, required deposits, and what happens if you can't make a payment. Some funeral homes offer 0% financing for 12 months.

  5. What costs are NOT included in your quoted price?

    Cemetery fees, flowers, obituary costs, death certificates, and clergy fees are often separate. Ask for a complete estimate that includes everything.

Services Questions (6-10)

  1. What are your viewing/visitation hours and policies?

    Some funeral homes charge by the hour for viewing. Others include a set number of hours. Understand what you're getting.

  2. Can you accommodate our religious or cultural traditions?

    If you have specific requirements (washing, shrouding, sitting shiva, etc.), confirm they have experience and facilities for your traditions.

  3. What personal touches can we add to the service?

    Photo slideshows, custom music, themed decorations, video streaming for remote family - ask what they offer and what costs extra.

  4. Who handles paperwork - death certificates, permits, VA forms?

    Most funeral homes handle this as part of their basic fee. Confirm how many certified death certificates are included (you'll need 6-10 copies).

  5. What transportation do you provide, and what's included?

    Transfer from place of death, hearse, family car/limo - each may be a separate charge. Ask about mileage limits.

Facility Questions (11-13)

  1. What is your chapel/service room capacity?

    Make sure the space can accommodate your expected attendance. Ask about overflow options.

  2. Is there adequate parking? Is the facility accessible?

    ADA accessibility, parking lot size, and proximity to the cemetery matter, especially for elderly attendees.

  3. Can we tour the facility before deciding?

    Any reputable funeral home will welcome a visit. Take note of cleanliness, condition, and how the staff treats you.

Documentation Questions (14-16)

  1. How many death certificates are included? What do additional copies cost?

    You'll need 6-10 certified copies for insurance, banks, property transfers, etc. Additional copies are usually $5-$15 each.

  2. Do you handle filing for Social Security death benefits?

    Most funeral homes notify Social Security as part of their service. The surviving spouse or dependent may be eligible for a $255 lump-sum death benefit.

  3. Can you help with VA burial benefit paperwork?

    If the deceased is a veteran, the funeral home should assist with VA Form 21P-530 (burial allowance) and coordinate with national cemeteries if applicable.

Red Flags to Watch For (17-20)

  1. Are you pressuring me to upgrade the casket or service?

    Lines like "Don't you want the best for your loved one?" are manipulation. A basic casket serves the same purpose as a premium one.

  2. Are you telling me something is "required" without citing the specific law?

    Common scam: claiming embalming is "required by law." In most states, it's not required for services within 24-48 hours or for cremation. Ask them to cite the specific regulation.

  3. Are they bundling services I didn't ask for?

    Watch for "packages" that include services you don't want and can't remove. The FTC Funeral Rule gives you the right to buy only what you choose.

  4. Are they creating false urgency?

    "We need a decision today" or "This price is only good until tomorrow" are pressure tactics. Legitimate funeral homes give you time to decide.

Funeral Home Comparison Worksheet

Use this format to compare quotes from multiple funeral homes:

Service/ItemFuneral Home AFuneral Home BFuneral Home C
Basic services fee
Embalming
Viewing/visitation
Funeral ceremony
Transfer of remains
Hearse
Casket
Burial vault
Cemetery plot + fees
Headstone/marker
Flowers
Obituary
Death certificates
TOTAL

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